Hybrid intelligence refers to the integration of artificial intelligence (AI) and human intelligence to enhance decision-making and productivity in the workplace. This approach allows organizations to leverage AI as a digital partner, providing insights and optimizing processes while empowering employees to focus on strategic tasks. By combining these two forms of intelligence, businesses can reshape how work is done and address skills gaps in their workforce.

To address the skills gap, CIOs should adopt a hybrid intelligence strategy that emphasizes upskilling employees while integrating advanced technologies. This involves creating training programs that encourage workers to engage with AI tools, fostering a culture of continuous learning, and reimagining roles to include collaboration with AI. By doing so, organizations can help employees develop the skills needed to thrive in a technology-driven environment.

In a hybrid intelligence environment, new roles will likely emerge that focus on collaboration with AI, such as teachers, innovators, and cross-functional team members. Employees will need to develop skills that allow them to effectively interact with AI, manage complex use cases, and enhance productivity. This transformation will require a shift in mindset, enabling teams to work together more effectively and adapt to the evolving nature of work.